Additional Information about the Forester Life Child Trust Fund
What if I change my mind?
What law is the Plan subject to?
What if I am unhappy with the service I receive?
Are we covered by the Financial Services Compensation Scheme (FSCS)?
Where can I find out more about the Plan?
What if I change my mind?
Once we have checked your application and Government voucher we will issue you with your Plan Document and a notice of your right to cancel.
You then have 30 days from receipt of this notice in which you can change your mind about taking out this Plan and have your Voucher returned to you.
Under HM Revenue and Customs rules we can only open a Plan once this cancellation period has expired. Any subscriptions received for your child will be held in a non-interest bearing account until your child’s Plan is opened.
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What law is the plan subject to?
All Forester Life plans are subject to the law of England and Wales.
We will always communicate with you using the English Language.
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What if I am unhappy with the service I receive?
We take the concerns of our Planholders very seriously. If at anytime you do have any comments or wish to make a complaint, please write to the Customer Relations Officer at Foresters, Foresters House, Cromwell Avenue, Bromley, Kent, BR2 9BF.
In the unlikely event that your complaint cannot be resolved to your satisfaction, you can write to the Financial Ombudsman Service (FOS), South Quay Plaza, 183 Marsh Wall, London, E14 9SR (telephone 0845 080 1800). Making a complaint will not prejudice your right to take legal action.
You can review Foresters complaints procedure here.
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Are we covered by the Financial Services Compensation Scheme (FSCS)?
Yes. This means that you may be entitled to compensation from the FSCS in the event that we cannot meet our obligations.
Compensation depends on the type of business and the circumstances of the claim but most types of investment business are covered for 100% of the first £30,000 and 90% of the next £20,000 so the maximum compensation is £48,000.
Further information about compensation scheme arrangements is available from the FSCS website http://www.fscs.org.uk or by phone on 020 7892 7300.
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Where can I find out more about the Plan?
Full details are set out in the terms and conditions. Alternatively you can request an adviser visit, telephone our CTF helpline on 0800 990 022 or email us at ctf@foresters.co.uk
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