Additional Information about the Personal Pension Plan
What if I change my mind?
What law
is the Plan subject to?
What if I am unhappy with the service I
receive?
Are we
covered by the Financial Services Compensation Scheme
(FSCS)?
Where can I
find out more?
What if I change my mind?
After we have approved your application we will issue
you with your Plan Document and a notice of your right to cancel.
You then have 30 days from receipt of this notice in which you can
change your mind about taking out your Plan and have your
contributions returned.
The amount you will have returned may be lower if the
value of units bought on your behalf has fallen.
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What law is the Plan subject
to?
All Forester Life Plans are subject to the law of
England and Wales.
As Forester Life is based in the United Kingdom, we
will always communicate with you using the English language.
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What if I am unhappy with the service
I receive?
We take the concerns of our Planholders very
seriously. If at anytime you do have any comments or wish to make a
complaint, please write to the Customer Relations Officer at
Foresters, Foresters House, Cromwell Avenue, Bromley, Kent, BR2 9BF
or phone
08457 990011.
In the unlikely event that your complaint cannot be
resolved to your satisfaction, you can write to the Financial
Ombudsman Service (FOS), South Quay Plaza, 183, Marsh Wall, London,
E14 9SR (telephone 0845 080 1800). The existence of the FOS or this
complaints procedure does not prejudice your right to take legal
action.
You can view Foresters customer complaints procedure
here or phone 08457 990011 for a
copy.
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Are we covered by the Financial Services
Compensation Scheme (FSCS)?
Yes. This means that you may be entitled to
compensation from the FSCS in the unlikely event that we cannot
meet our obligations.
Compensation depends on the type of business and the
circumstances of the claim but most types of investment business
are covered for 100% of the first £30,000 and 90% of the next
£20,000, so the maximum compensation is £48,000.
Further information about compensation scheme
arrangements is available from the FSCS website www.fscs.org.uk or by phone on
020 7892 7300.
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Where can I find out more?
Your financial adviser will be able to explain about
the benefits of the Forester Life Personal Pension Plan in more
detail.
Full details are set out in the Terms and Conditions.
Alternatively, you can telephone us on 08457 990011 or
email: customer.services@foresters.co.uk.
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